Customer Care
Meditech Group is dedicated to providing our customers
with the best possible service. We built our Group
with a customer-centric philosophy that drives
every one of our initiatives. We invest a great
deal of time, money, and personnel resources in
order to deliver the highest quality of service
and support possible.
Customer Care is absolutely our No. 1 priority. |
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Customer Care Team (CCT)
Our Customer Care Team members are available to assist
you regarding virtually any product or service we
provide. In addition, teams of experts back them up,
insuring quick, reliable solutions to problems that
may arise.
Customer Care Goal
The goal of the customer care team is to provide a
flawless customer experience by knowing and understanding
our customer's expectations and taking ownership of
the entire customer experience.
We will provide a Complete, Accurate & Responsive
Experience to our customers.
We Care!
Technical Training
Meditech Group provides free service training to the
technical personnel from the distributors and representatives
with respect to the products. The training course
given by our engineers covers the repair, installation,
test, adjustment of our medical equipments. After
the training course these technical personnel will
be well aware of the products technical principles
and specifications; they will be capable to make solutions
for problems based on different situations. Furthermore,
we provide technical assistance via E-mail and fax
as required by the distributors and representatives.
Generally we arrange the training at the Meditech
Technical Training Center, Beijing, China.
Customer Care Hours
We are investigating plans to provide immediate responses
to all customer care inquiries on a 24x7 basis. We're
currently interviewing and hiring the personnel needed
to support an around-the-clock environment.
Our current customer care hours are:
Monday through Friday from 01:30 a.m. to 14:00 GMT
Saturday and Sunday from 03:00 to 10:00 GMT
Contact
Meditech Group will greatly appreciate when the customers
give us some comments or suggestions about our products
or service or customer-focused employees. There are
two ways to contact a member of our Customer Care
team so that we can help to resolve any issue as quickly
and efficiently as possible. Here are the two methods:
Method |
Details |
Email |
Email administrators can email our Customer
Care team directly and expect an immediate
response during all Customer Care hours. This
is the best way to reach our Customer Care
team and we strive to answer all email inquiries
within 24h or less.* cct@meditech.cn
|
Voicemail |
Email administrators
can call us 20 hours a day at.+86 532 8655484
and contact with our Customer Care team. Please
remember to speak slowly and clearly and try
to be as detailed as possible. During regular
support hours |
Thoughtful information for you:
Two catalog styles:
We designed each catalog in two styles-- ---with the
same content, but for customers¡¯ different purpose:
Style A: large colorful pictures and detailed descriptions
to view on computer.
Style B: small but clear pictures and detailed descriptions,
economic for printing.
Product photos of different angles:
We make product photos of different angles: front,
back, above, under, and photos of profile.
